Refund Policy

Last updated: 2026-11-11

This policy applies to paid Sunfish Software plugins such as XPSURF. FANDUST is free, so there is nothing to refund.

1. 14-day money-back guarantee

If you are not happy with a plugin, you get a full refund within 14 days of the purchase. You don't have to give a reason.

2. How to ask for a refund

Our orders are processed by our reseller Paddle.com, the merchant of record, who also handles refunds. You can:

• use the link in the receipt e-mail from Paddle, or look up your order at paddle.net, or
• write to us at support@sunfish.software with your order number (it starts with SF-) or the e-mail address you bought with, and we arrange it with Paddle.

The money goes back to the payment method you used, usually within 5 to 10 business days, depending on your bank or payment provider.

3. After a refund

The plugin is no longer licensed to you: it disappears from your account, and its activations stop working the next time the plugin checks in. Please delete the installed files.

4. Later than 14 days

After 14 days we don't refund as a rule, but if a plugin doesn't work on your computer and we can't fix it, write to us and we'll find a solution. Your statutory rights, for example for defects, are not affected.